Warranty Policy- Etymotic

All Etymotic products are engineered for durability; in the unlikely event that an Etymotic product develops a manufacturing defect within the warranty period, please contact Gears For Ears. Please make sure that the issue with your product is eligible for a warranty claim.


Please be advised that Gears For Ears is not authorized to handle the warranty claims for the purchases that are made outside Bangladesh.


Etymotic's Warranty Period is 2 years from the date of Invoice for the following Products.

  • Etymotic - HF3

  • Etymotic - ER2

  • Etymotic - ER3

  • Etymotic - ER4

  • Etymotic - ER4 SR/XR Balanced 2.5mm Replacement Cable


Etymotic's Warranty Period is 1 year from the date of Invoice for the following Products.

  • Etymotic - MK5
  • Etymotic - Etymotion Wireless Bluetooth Cable with AKM Velvet Sound DAC & Amplifier

 

Eligibility for warranty

Manufacturing Defects

  • One side not working
  • Both sides not working
  • Channel imbalance
  • Crackling Sound
  • Mic/Remote not working
  • Any other manufacturing defect

Non- eligible for warranty

Physical Damages

  • Wear and tear from usage
  • Cosmetic flaws
  • Wire/cord tearing
  • Damages to accessories
  • Any other accidental damage
  • Natural disasters or animal related damages